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Refund & Cancellation Policy
Last Updated: September 2026
At Goa Nine Tales, we understand that travel plans can sometimes change. This Refund & Cancellation Policy explains the general terms applicable to bookings made through Goa Nine Tales for Goa tour packages, hotels, sightseeing tours, cruises, activities, transfers and other travel services.
By making a booking or payment with Goa Nine Tales, you agree to the terms mentioned below.
1. Booking Confirmation
A booking is considered confirmed only after the required payment or advance amount has been received and the booking has been confirmed by Goa Nine Tales.
Depending on the service, confirmation may be subject to availability from the respective hotel, cruise operator, activity provider, transport provider or other travel supplier.
The cancellation and refund conditions applicable to a particular booking may also be communicated to the customer at the time of booking.
2. Cancellation by the Customer
Customers may request cancellation of their booking by contacting Goa Nine Tales through our official WhatsApp number, phone or email.
Cancellation requests should be made as early as possible.
The refund amount, if applicable, will depend on:
- The type of package or service booked
- Date of cancellation
- Travel/start date
- Hotel cancellation terms
- Cruise or activity operator’s cancellation policy
- Transport provider’s cancellation terms
- Amount already paid to suppliers
- Any applicable non-refundable amount
- Any other terms communicated at the time of booking
The cancellation terms specifically communicated or agreed upon for your booking will take priority over the general terms of this policy.
3. Non-Refundable Bookings
Certain bookings, special offers, discounted rates, advance-purchase rates, tickets and activity bookings may be non-refundable.
If a booking is marked as non-refundable at the time of booking, the amount paid may not be refundable in case of cancellation.
Customers are advised to check the cancellation conditions before making payment.
4. Hotel Cancellation
Hotel bookings are subject to the cancellation policy of the respective hotel or accommodation provider.
Cancellation charges may vary depending on:
- Hotel
- Room category
- Booking rate
- Travel dates
- Number of rooms
- Cancellation date
- Special or peak-season conditions
If the hotel or accommodation provider charges a cancellation fee, the same may be deducted from the amount paid by the customer.
5. Tour Package Cancellation
For Goa tour packages that include multiple services such as:
- Hotel accommodation
- Airport/railway transfers
- Private or shared transportation
- North Goa sightseeing
- South Goa sightseeing
- Dinner cruise
- Dudhsagar tour
- Water sports
- Other activities
the refund will be calculated based on the cancellation terms applicable to the individual services included in the package.
Since different suppliers may have different cancellation policies, the entire package may not be eligible for a full refund even if one component is refundable.
Any non-refundable amount already paid to suppliers may be deducted from the customer’s refund.
6. Cruise, Water Sports & Activity Bookings
Cruises, water sports, sightseeing tours and other activities are generally subject to the terms and cancellation policies of the respective activity or operator.
Once tickets or seats have been confirmed with the operator, cancellation or modification may not always be possible.
In such cases, the amount paid may be partially refundable or non-refundable depending on the operator’s policy.
Customers should carefully check the cancellation conditions before confirming such bookings.
7. Weather and Operational Conditions
Some Goa activities and tours are dependent on weather, sea conditions, government regulations, safety restrictions or operational conditions.
If an activity, cruise, boat trip, water sport or tour is cancelled by the operator due to:
- Bad weather
- Rough sea conditions
- Government restrictions
- Safety concerns
- Operational issues
- Force majeure events
the customer will be informed as soon as possible.
Where the operator provides an alternative date, rescheduling may be offered subject to availability.
Where the operator provides a refund, Goa Nine Tales will process the eligible refund after receiving the amount from the respective service provider.
A refund is not guaranteed where the service provider’s own terms do not allow a refund.
8. No-Show Policy
If a customer does not arrive for a confirmed booking or fails to use a booked service without prior cancellation, it may be treated as a No-Show.
No-show bookings may be non-refundable, subject to the terms of the respective hotel, cruise operator, activity provider or other supplier.
Examples include:
- Not arriving at the hotel
- Missing a scheduled pickup
- Not reporting at the activity location on time
- Missing a cruise departure
- Not using a confirmed sightseeing or activity booking
9. Late Arrival
Customers are responsible for arriving at the designated pickup point, hotel, jetty or activity location at the scheduled reporting time.
If a customer arrives late and consequently misses a scheduled service, the booking may be treated as a no-show and may not be eligible for a refund.
Additional transportation or rescheduling charges, if applicable, may be payable by the customer.
10. Changes or Modifications to a Booking
Requests to change:
- Travel dates
- Hotel
- Room category
- Number of guests
- Pickup/drop location
- Sightseeing dates
- Cruise date
- Activity date
will be subject to availability and the terms of the respective service provider.
Additional charges may apply for any modification.
A modification request is not considered confirmed until Goa Nine Tales confirms the change in writing.
11. Cancellation by Goa Nine Tales or Service Provider
In exceptional circumstances, Goa Nine Tales or the respective service provider may need to cancel or modify a booking due to operational, safety, weather, government, supplier or other unavoidable reasons.
Where possible, we may offer:
- Alternative dates
- Alternative services
- Rescheduling
- Replacement arrangements
- Refund of the eligible amount received from the service provider
The available option will depend on the circumstances and the terms of the respective supplier.
12. Force Majeure
Goa Nine Tales will not be liable for cancellation, delay, modification or interruption caused by circumstances beyond our reasonable control.
These may include:
- Natural disasters
- Severe weather
- Floods
- Cyclones
- Government restrictions
- Strikes
- Civil disturbances
- Pandemics or public health emergencies
- Transportation disruptions
- Government orders
- Safety restrictions
- Other unforeseen events beyond our reasonable control
In such situations, we will make reasonable efforts to assist the customer with rescheduling or available refund options, subject to supplier policies.
13. Refund Processing
Once a refund is approved, it will generally be processed after confirmation from the relevant hotel, activity operator, cruise operator, transport provider or other supplier, where applicable.
The refund will normally be made to the original payment method or through another mutually agreed method where appropriate.
Processing time may depend on:
- Supplier refund processing
- Bank/payment gateway processing
- Payment method
- Verification requirements
Goa Nine Tales is not responsible for delays caused by banks, payment gateways or third-party service providers.
14. Payment Gateway and Transaction Charges
Where applicable, payment gateway charges, transaction charges or other processing fees may be non-refundable if they have already been charged by the payment service provider.
Any such deduction will be communicated to the customer where applicable.
15. Refund for Partially Used Services
If a customer chooses not to use one or more services after the tour or booking has started, the unused service may not automatically qualify for a refund.
Refund eligibility will depend on the terms of the relevant service provider.
For example, voluntarily skipping a sightseeing tour, meal, transfer, cruise or activity after confirmation does not automatically create a right to a refund.
16. Booking Amount / Advance Payment
Advance payments are used to secure hotel rooms, transport, cruises, activities and other travel services.
Depending on the supplier’s terms, the advance amount may be partially or fully non-refundable after confirmation.
Customers should review the applicable booking terms before making payment.
17. Refund Request Procedure
To request a cancellation or refund, please contact us with:
- Booking name
- Booking/reference number
- Travel date
- Service/package booked
- Reason for cancellation
- Payment details or transaction reference, if required
Cancellation and refund requests should be sent through our official communication channels.
18. Refund Eligibility
A refund will only be provided where the booking and applicable supplier terms allow a refund.
The following may be deducted from the refundable amount where applicable:
- Hotel cancellation charges
- Cruise cancellation charges
- Activity cancellation charges
- Transport cancellation charges
- Non-refundable booking amounts
- Payment processing charges
- Other supplier-imposed charges
The final refund amount will be communicated to the customer after the applicable cancellation terms have been verified.
19. No Cash Refund
Unless otherwise agreed or legally required, approved refunds will be processed through the original payment method or another appropriate electronic method.
20. Disputes and Refund Concerns
If you have any concern regarding a cancellation or refund, please contact Goa Nine Tales first so that we can review the booking and assist you.
We will make reasonable efforts to resolve refund-related concerns fairly and in accordance with the applicable booking and supplier terms.
21. Contact Us
For cancellation, refund or booking-related assistance, please contact:
Goa Nine Tales
Email: tahsinrajas92@gmail.com
Phone / WhatsApp: +91 7757024846
Business Address:
House No. 5/10 D, Maddo Vado, Calangute, Bardez, Goa – 403516, India
Important Notice
This Refund & Cancellation Policy provides general terms. Specific cancellation and refund conditions communicated at the time of booking or mentioned for a particular package, hotel, cruise, activity or service will apply to that booking.
Customers are advised to carefully review the applicable cancellation conditions before making payment.
