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Make every getaway a story to remember with Goa Nine Tales.
Privacy Policy
Last Updated: September 2026
At Goa Nine Tales, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how Goa Nine Tales collects, uses, stores, shares, and protects personal information when you visit our website, contact us, make an enquiry, or use our travel and tourism services.
By using our website or providing your information to us, you acknowledge that you have read and understood this Privacy Policy.
1. About Goa Nine Tales
Goa Nine Tales is a travel and tourism business providing Goa tour packages, hotel bookings, sightseeing tours, cruises, adventure activities, transfers, and related travel services.
For privacy-related questions, you can contact us at:
Email: goaninetales@gmail.com
Phone / WhatsApp: +91 7757024846
2. Information We Collect
Depending on how you use our website and services, we may collect the following information:
Personal Information
When you contact us, submit an enquiry, request a quotation, or make a booking, we may collect:
- Full name
- Email address
- Mobile/WhatsApp number
- Number of travellers or guests
- Travel dates
- Tour or package requirements
- Hotel or accommodation preferences
- Pickup and drop-off details
- Other information voluntarily provided by you
Booking and Transaction Information
For processing your travel booking, we may receive information related to:
- Selected tour/package
- Booking dates
- Guest details required for the booking
- Payment status
- Invoice or billing information
Where payment is processed through a third-party payment provider, payment card or banking information may be handled directly by that payment provider. We do not intend to store complete debit/credit card details on our website.
Technical Information
When you visit our website, certain technical information may be automatically collected, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Website usage information
- Approximate location derived from technical information
- Date and time of website access
3. How We Use Your Information
We may use your information for the following purposes:
- To respond to your enquiries and requests
- To provide quotations and travel information
- To process and manage bookings
- To arrange hotels, transportation, cruises, sightseeing and activities
- To communicate with you regarding your booking
- To provide customer support
- To send booking confirmations and important service updates
- To process invoices and maintain business records
- To improve our website, services and customer experience
- To understand website traffic and usage
- To measure and improve our advertising and marketing campaigns
- To prevent fraud, misuse or unauthorized activity
- To comply with applicable legal, tax and regulatory requirements
We may also send promotional communications where permitted and where you have provided appropriate consent or otherwise permitted us to do so. You may request to stop receiving promotional communications at any time.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, measure website traffic, and improve our advertising and marketing.
These technologies may be provided by us or by third-party service providers.
Depending on the services implemented on our website, these may include tools such as:
- Google Analytics
- Google Ads conversion tracking
- Meta or other advertising/marketing technologies
- Website security and performance tools
Cookies may help us understand which pages visitors use and how they interact with our website.
You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
Where required by applicable law, we will seek appropriate consent before using non-essential cookies or similar tracking technologies.
5. Sharing of Personal Information
We do not sell or rent your personal information to third parties.
However, we may share necessary information with trusted service providers where required to provide the services requested by you.
These may include:
- Hotels and accommodation providers
- Taxi and transportation providers
- Cruise operators
- Tour and activity operators
- Payment service providers
- Website hosting and technology providers
- Analytics and advertising service providers
- Communication service providers such as email or messaging platforms
- Professional advisers where necessary
- Government authorities or law-enforcement agencies where legally required
We only share information that is reasonably necessary for the relevant purpose.
6. Third-Party Websites and Services
Our website may contain links, booking tools, payment services, maps, social media integrations, videos, or other services provided by third parties.
When you use a third-party website or service, that third party may collect and process information according to its own privacy policy and terms.
Goa Nine Tales is not responsible for the privacy practices, security, or content of third-party websites or services.
We recommend reviewing the privacy policy of any third-party service before providing personal information.
7. WhatsApp and Electronic Communication
If you contact Goa Nine Tales through WhatsApp, email, telephone, contact forms, or other communication channels, we may use the information you provide to respond to your enquiry, provide quotations, manage bookings, and provide customer support.
Communications may be processed through third-party communication platforms, which may have their own privacy policies and terms.
8. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no method of transmission or storage over the internet can be guaranteed to be completely secure.
Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security of information transmitted over the internet.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Providing requested services
- Completing and managing bookings
- Maintaining business and accounting records
- Resolving disputes
- Preventing fraud or misuse
- Complying with applicable legal, tax and regulatory obligations
When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal requirements.
10. Your Privacy Rights
Subject to applicable law, you may have rights regarding your personal information, including the ability to:
- Request access to personal information we hold about you
- Request correction or updating of inaccurate information
- Request deletion of personal information where legally permitted
- Withdraw consent where processing is based on consent
- Request information about how your personal information is being processed
- Raise a privacy-related complaint or concern
To exercise a privacy-related request, please contact us using the details provided below.
We may need to verify your request before taking action to protect your personal information and prevent unauthorized requests.
11. Withdrawal of Consent
Where we process your personal information based on your consent, you may withdraw that consent by contacting us.
Withdrawal of consent will not affect processing that was already carried out lawfully before the withdrawal.
Please note that certain information may need to be retained where required for legal, accounting, tax, contractual, or other legitimate purposes.
12. Children’s Privacy
Our website and travel services may be used by families travelling with children.
We do not knowingly collect personal information from children for independent use of our website without appropriate involvement or authorization from a parent or legal guardian where required.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.
13. Information Accuracy
You are responsible for providing accurate and up-to-date information when submitting an enquiry or making a booking.
If any information provided by you changes, please contact us so that we can update our records where appropriate.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or data processing practices.
Any updated version will be published on this page with a revised “Last Updated” date.
We encourage you to review this page periodically for the latest information about our privacy practices.
15. Contact Us
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:
Goa Nine Tales
Email: tahsinrajas92@gmail.com
Phone / WhatsApp: +91 7757024846
Business Address:
House No. 5/10 D, Maddo Vado, Calangute, Bardez, Goa – 403516, India
We will review and respond to privacy-related requests within a reasonable period, subject to applicable law and the nature of the request.
