Terms & Conditions

Last Updated: September 2026

Welcome to Goa Nine Tales – Tours & Travels. These Terms & Conditions apply when you use our website. They also apply when you book a tour, package, hotel, sightseeing tour, cruise, activity, or other travel service with us. Please read them carefully before you make a booking.

1. Acceptance of Terms

By using our website or booking a service with Goa Nine Tales, you confirm that:

• You are at least 18 years old, or you book with the consent of a parent or legal guardian.
• You provide accurate and complete information during the booking process.
• You agree to follow these Terms & Conditions.

If you do not agree with these terms, please do not use our website or services.

2. Our Services

Goa Nine Tales provides travel-related services, including:

• Goa tour packages
• Hotel accommodation
• Airport and railway station transfers
• North Goa and South Goa sightseeing
• Dudhsagar tours
• Dinner cruises and boat trips
• Water sports and adventure activities
• Dolphin boat rides
• Scuba diving and other travel experiences
• Customized travel arrangements

All services depend on availability and confirmation. We may also work with third-party hotels, transport operators, activity providers, and cruise operators.

3. Booking & Confirmation

All bookings depend on availability and final confirmation. A booking is confirmed once we receive the required payment and send you an official booking confirmation.

Please give us correct details, including:

• Full name
• Contact details
• Travel dates
• Number of guests
• Other information required for the booking

We cannot accept responsibility for problems caused by incorrect information from the customer. We may also need to change the itinerary or services. This can happen because of availability, weather, operational conditions, or government restrictions. It can also happen due to other circumstances outside our reasonable control.

4. Pricing & Payments

Prices on our website may change without prior notice. Rates often depend on several factors:

• Travel dates
• Hotel availability
• Room category
• Number of guests
• Travel season
• Service availability

We may ask for a full or partial payment to confirm a booking. Where applicable, we will share taxes, government charges, service charges, or other fees before confirmation. GST applies according to current tax rules. A booking stays unconfirmed until we receive the required payment and issue written confirmation.

5. Hotel Accommodation

Hotel bookings depend on availability and confirmation. If needed, we may replace a hotel in your package with another property of the same or similar category. The hotel’s availability and internal policies decide room allocation.

Standard hotel check-in and check-out times apply. Early check-in or late check-out depends on availability and may cost extra. Each hotel sets its own rules, security deposits, and identification requirements. Goa Nine Tales cannot control these hotel policies or services.

6. Transportation & Transfers

Transportation may include private taxis, shared vehicles, buses, or coaches, depending on your package. Pickup and drop-off times may change due to traffic, weather, or route conditions. Vehicle type depends on availability and the package you select.

Please take reasonable care of your personal belongings during transportation. Extra charges may apply in some cases. Examples include locations outside the pickup or drop-off area, extra waiting time, route changes, or services requested on-site.

7. Sightseeing & Activities

Tour itineraries, sightseeing locations, cruises, water sports, and other activities depend on availability and operational conditions. Third-party providers may modify, delay, reschedule, or cancel an activity because of:

• Weather conditions
• Sea conditions
• Government restrictions
• Safety requirements
• Operational issues
• Force majeure circumstances
• Unavailability of service providers

Where applicable, the service provider decides refunds or alternative arrangements under its own policy.

8. Customer Responsibilities

For everyone’s safety and comfort, customers agree to:

• Provide accurate and complete booking information.
• Follow instructions from Goa Nine Tales and service providers.
• Comply with hotel, transport, cruise, activity, and safety rules.
• Carry valid identification documents when required.
• Arrive at the pickup or reporting location on time.
• Take care of personal belongings and valuables.
• Treat staff, drivers, hotel personnel, guides, and other guests respectfully.

We may refuse or stop a service if a customer’s behavior creates a safety risk, causes serious disruption, or breaks the law.

9. Cancellation & Refunds

Cancellation and refund conditions depend on the package or service you book. Please send cancellation requests in writing through our official contact details. Refund eligibility depends on the applicable cancellation policy and the timing of your cancellation.

Hotel, transport, cruise, activity, and other third-party charges may be non-refundable under the provider’s policy. Convenience charges, booking charges, service charges, and other applicable fees are also non-refundable. No-show bookings are non-refundable too. Refund processing time can vary by service provider and payment method. For complete details, please see our Refund & Cancellation Policy.

10. Travel Risks & Force Majeure

Travel and tourism involve certain risks and uncertainties. Goa Nine Tales cannot accept responsibility for delays, cancellations, changes, losses, or extra expenses caused by circumstances beyond our reasonable control. These may include:

• Heavy rain or adverse weather
• Storms or rough sea conditions
• Natural disasters
• Government restrictions
• Road closures or traffic conditions
• Strikes or public disturbances
• Accidents or transportation disruptions
• Local authority decisions
• Force majeure events
• Other unforeseen circumstances

Even so, we will make reasonable efforts to help you. Whenever possible, we will also offer alternative arrangements.

11. Personal Belongings

Customers remain fully responsible for their personal belongings during the trip. This includes valuables, documents, electronic devices, and luggage. So, Goa Nine Tales is not responsible for loss, theft, or damage to personal belongings. The only exceptions are where applicable law requires otherwise, or where our proven negligence directly caused the damage.

12. Health & Safety

Please check your physical and medical fitness before you join any activity. Some activities have age, health, weight, or swimming-ability requirements. For your safety, follow the instructions of the activity operator, guide, driver, crew, or other authorized personnel.

13. Third-Party Service Providers

We often arrange services through independent third-party providers, including:

• Hotels and resorts
• Taxi and transport operators
• Cruise operators
• Boat operators
• Activity providers
• Water sports operators
• Tour operators
• Restaurants and other travel-related service providers

Because of this, each provider’s own terms, availability, safety requirements, and operating policies apply to its services.

14. Website Information

We make reasonable efforts to keep our website information accurate and updated. Still, prices, availability, itineraries, hotel details, photographs, and schedules can change. We may correct errors, update information, or modify services without prior notice.

15. Intellectual Property

Goa Nine Tales owns or licenses all website content unless stated otherwise. This content includes:

• Text
• Photographs
• Graphics
• Logos
• Designs
• Videos
• Other website materials

You may not copy, reproduce, modify, distribute, publish, or commercially use this content. You need our prior written permission first.

16. Third-Party Links

Our website may link to third-party websites or services. We provide these links for your convenience only. We do not control these external sites. So, we are not responsible for their content, availability, privacy policies, or practices. Please review their terms and privacy policies before you use them.

17. Limitation of Liability

To the extent permitted by law, Goa Nine Tales is not liable for indirect, incidental, special, or consequential losses. This applies to losses arising from the use of our website or travel services. For third-party services, the provider’s terms and applicable law set our responsibility. Nothing in these Terms & Conditions limits any liability that the law does not allow us to limit.

18. Privacy Policy

Our Privacy Policy also applies when you use our website. It explains how Goa Nine Tales collects, uses, stores, and protects your personal information.

19. Changes to These Terms

We may update these Terms & Conditions from time to time. When we do, we will publish the revised version on this page. We will also change the Last Updated date. Please review this page now and then. If you keep using our website or services after we publish changes, you accept the updated terms, to the extent the law permits.

20. Governing Law & Jurisdiction

Indian law governs these Terms & Conditions. Subject to applicable law, competent courts in Goa have exclusive jurisdiction over any dispute about these terms or our services.

21. Contact Us

If you have questions about these Terms & Conditions, bookings, cancellations, or our services, please feel free to contact us:

Goa Nine Tales – Tours & Travels

Email: goaninetales@gmail.com

Phone / WhatsApp: +91 7757024846

Website: https://goaninetales.com/

Business Location:

Maddo Waddo, Bardez, Calangute, Goa – 403516, India

Goa Nine Tales – Tours & Travels

Make every getaway a story to remember.